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Contact support

AvailableReviewed 21 August 2026

Choose Support in the documentation navigation, then use the FinomateAI contact route for your environment.

Before contacting support​

Use Troubleshooting to confirm scope, filters, connection health and data freshness. For a billing difference, complete the reconciliation workflow.

Prepare the request​

Include:

  1. The organisation and affected user.
  2. The page, provider and time range.
  3. The action you attempted.
  4. The result you expected.
  5. The result you observed.
  6. The business impact and urgency.
  7. A screenshot with sensitive values removed, when useful.

Protect sensitive information​

Do not include passwords, tokens, private keys, client secrets, cloud credentials or unrestricted billing exports. FinomateAI support should direct you to an approved secure channel if sensitive diagnostic material is required.

Preview feedback​

For a preview capability, describe the job you need to complete rather than only requesting a feature. Include the user, trigger, required data, destination and governance constraints.

Expected response path​

FinomateAI should confirm that the request was received, identify any safe diagnostic information required and agree the next update. Urgency should reflect business impact rather than the visual severity of a product signal.